Frequently Asked Questions

Buy With Confidence

About Artfour

  • Who is artfour?

    This site is run by Markus Mix (artfour). I am professional in the antique business for over 30 years. I am committed to excellence and always try to treat my customer´s right. Artfour has specialized in antiques and artglass for many years.

  • Where can I visit you?

    Our showroom with over 10.000 sq ft is located nearby Ulm in South Germany. Your are welcome to visit us there. We advise customers to phone and check if the showroom is open before setting out on a journey. If desired we will send you a travel description with map. We also will help you to find hotel rooms if needed.

Orders & Shipping

  • Do you ship internationally?

    Delivery can be arranged to anywhere in the world. Smaller items are shipped with DHL Premium Service. Larger items are shipped with air freight (usually by Fedex, UPS or DHL Freight) to your next international airport (cfr) or to your door as agreed. By request we also can ship with expedited services like Fedex, UPS or DHL Express Freight.

  • Can I track my order?

    All shipments can be tracked. You will recieve tracking information by email.

  • How long will my order take to arrive?

    Shipping times highly depend on the destination, the current situation in the transport industry and the choosen service. Please contact us for an estimation of the delivery time of your order.

  • Do you have a return policy?

    In case you decide that you do not want the item that you have purchased, you have 10 working days from the time that you received it to notify us of your decision.

    Items must be returned in the same way in which they were sent. Refund will be granted immediately after the return and inspection of the item. In any case the customer bears for the costs of the reshipment.

  • Is my order insured?

    All shipments are insured. In case of damage or loss we refund the money to the customer or will repair the item at our expense. In case of damages caused by the shipper the customer may be asked to claim the damage to his local postal service.

  • How can I pay?

    We accept Wire Transfer in Euro, Paypal, personal checks or Western Union money transfers. If you want to use another method of payment, please ask if it is serviceable. All payments must be cleared funds in our account before delivery. You will receive the necessary information for payment with our invoice.

  • How do you handle custom regulations?

    All antiques are sent as antiques (more than 100 years old) and according to U.S. Customs and Border Protection:"For U.S. Customes andd Border Protection purposes an antique must be over 100 years of age at the time of importation. Antiques classified unter heading 9706 in the Harmonized Tariff Schedule (HTS) are duty-free, provided the importer has proof of the goods´age (i.e. the year of manufacture).

    Vintage glass items are shipped as original sculptures and statuary, in any material (excl. over 100 years old).

Product Descriptions

  • Are your items original antiques or reproductions?

    We only sell original antiques or vintage items and always specify the age as accurate as possible. We guarantee for the authenticity of all item we sell. We do not sell reproductions.

  • How do you describe your items?

    We are experienced with antiques, but are not professional appraisers. We always try to describe condition, repairs or restorations as accurate as possible. If we state an age in our description, it is correct to the best of our knowledge. Please consider that most antiques will show some wear as they are old and have been used. In some instances there might be prior repairs that we are not aware of.

  • May I inspect an item in advance?

    It would give us a great pleasure to welcome you at our warehouse and show you our inventory. We advise customers to phone and check if the showroom is open before setting out on a journey. If desired we will send you a travel desription with map. We also help you to find hotel rooms if needed.

Crating & Shipping

  • Where do the materials come from?

    For us at artfour, sustainability is not just a buzzword. Our valuable products need good packaging to arrive safely at their destination. Over the years, we have developed a process that allows us to use new and used packaging materials. We are part of a cycle that collects used cardboard boxes and polystyrene chips etc. from other stores and reuses them. Wherever possible, we make increased use of used packaging materials. 

  • How do you pack?

    In several years of international trade we have obtained a great experience in packing. We always use bubble foil, double boxing, styrofoam chips and robust cardbox boxes as necessary. Larger items are shipped in pallet boxes or wooden crates.

Here are some photo stories which illustrate the packing of fragile and ordenary items.

Crating a Brienz Cattle Carving

Crating Black Forest Wall Plaques

Crating a Rustic Settee

Crating a Deer Statue

Do you still have questions left?

Send us a message.

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