buy with confidence

frequently asked questions:

who is artfour?
how can i pay?
how do you ship?
how do you handle custom regulation?
how do you pack?
is my shipping insured ?
how do you describe your items?
do you have a return policy?
where can i visit you?
my i insepct the item in advance?
are your items original antiques or reproductions?

 

who is artfour?
this site is run by markus mix (artfour). I'm professional in the antique business for over 25 years. I'm committed to excellence and always try to treat my customer's right. artfour specializes in antique hunting furnishings, antique fantasy furniture, scientific antiques, black forest wood carvings and murano art glass since several years. 
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how can i pay?
we accept paypal, wire transfers in euro, personal checks or western union money transfers. if you want to use another method of payment please ask if it is seviceable. all payments must be cleared funds in our account before delivery. you`ll receive the necessary information for payment with our invoice.
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how do you ship?
delivery can be arranged to anywhere in the world. smaller items are shipped with dhl economy service. shipping lasts app. 2-4 weeks upon the day of shipment. larger items are shipped with air freight to your next international airport (cfr) or to your door as agreed. by request we also may collaborate with your own shipping service.
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how do you handle custom regulation?
all shipments are sent as antiques (more than 100 years old) and according to U.S. Customs and Border Protection:"For U.S. Customs and Border Protection purposes an antique must be over 100 years of age at the time of importation. Antiques classified under heading 9706 in the Harmonized Tariff Schedule (HTS)are duty-free, provided the importer has proof of the goods´age (i.e. the year of manufacture).
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how do you pack?
in several years of international trade we have obtained a great experience in packing. we always use bubble foil, double boxing, styrofoam chips and robust cardboard boxes as necessary. larger items are shipped in pallet boxes or wooden crates. here you find two picture galleries which illustrate the packing of a wooden deer statue and a pair of wooden carved wall plaques.

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we like to share some recent customer feedback on our packaging from 2020:

06/28/2020 Jennifer:
Hello Markus! Just wanted to let you know I received the chairs yesterday. I am thrilled. Absolutely love them !!! They are even better than I expected and they were shipped so professionally!

06/12/2020 Susan:
Hello Markus, the Holzbäume finally arrived yesterday after a long delay in Customes here in the US. They are WONDERFUL! My friend Lynn wants to know if you are a professional packer? She said the packing was amazing! Thank you for all your hard work! Again, thank you !!! I am attaching a photo of the tree in Lynn´s home. She has laid some porcelain fruit in the trees.

05/29/2020 Matthew:
They arrived !!! I was incredibly impressed with the packing. A+++++

04/08/2020 Rebecca:
Got the fabulous chair. My husband said you win the Gold Medal for packaging, took him one-and-one-half hours to get it out! Thanks so much for all your hard work getting it here in one piece. I look forward to buying from you again.

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is my shipping insured?
all shipments are insured. in case of a damage or loss we refund the money to the customer or will repair the item at our expense. in case of damages caused by the shipper the customer may be asked to claim the damage to his local postal service.
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how do you describe your items?
we are experienced with antiques, but are not professional appraisers. we always try to describe condition, repairs or restorations as accurate as possible. if we state an age in our description, it is correct to the best of our knowledge. please consider that most antiques will show some wear as they are old and have been used. in some instances there might be prior repairs that we are not aware of.
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do you have a return policy?
in case you decide that you do not want the item that you have purchased, you have 10 working days from the time that you received it to notify us of your decision.
items must be returned in the same state in which they were sent. refund will be granted immediately after the return of the item. in any case the customer bears the costs for the reshipment.
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where can i visit you?
our showroom with over 10.000 sq ft is located nearby Ulm in south germany. you are welcome to visit us there. we advise customers to phone and check if the showroom is open before setting out on a journey. if desired we`ll send you a journey description with map. we also will help you to find hotel rooms if needed.
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may i inspect the item in advance?
it would give us a great pleasure to welcome you at our warehouse and show you our inventory. we advise customers to phone and check if the showroom is open before setting out on a journey. if desired we`ll send you a journey description with map. we also will help you to find hotel rooms if needed.
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are your items original antiques or reproductions?
we only sell original antique or vintage items and always specify the age as accurate as possible. we guarantee for the authenticity of all items we sell. we do not sell reproductions.
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