buy with confidence

frequently asked questions:

who is artfour?
how can i pay?
how do you ship?
how do you handle custom regulation?
how do you pack?
is my shipping insured ?
how do you describe your items?
do you have a return policy?
where can i visit you?
my i insepct the item in advance?
are your times original antiques or reproductions?/p>

 

who is artfour?
this site is run by markus mix (artfour) and maximilian fritz (alte dekorationen). we are professionals in our fields and in the antique business for over 35 years. we are committed to excellence and always try to treat our customer's right. we specialize in antique hunting furnishings, antique fantasy furniture, scientific antiques and black forest wood carvings since several years. we are member of the art & antiques club munich (münchner antiquitätenmarkt e. v.) and of the association of bavarian second hand dealers (Verein der Gebrauchtwaren-Händler in Bayern e.V.; Westendstraße 90 80339 München). artfour is holder of a master card since 1997 and credit card acceptance partner for master card and visa card since 2001. alte decorationen is holder of an amex card since 1983.
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 how can i pay?
we accept paypal, credit card (master, visa), check (personal check, international money order, personal money order) or wire transfers in euro. all payments must be cleared funds in our account before delivery. you`ll receive the necessary information for payment with our invoice.
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how do you ship?
delivery can be arranged to anywhere in the world. smaller items are shipped with dhl economy service. shipping lasts app. 2-4 weeks upon the day of shipment. larger items are shipped with air freight to your next international airport (cfr) or to your door as agreed. by request we also may collaborate with your own shipping service.
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how do you handle custom regulation?
all shipments are sent as antiques (more than 100 years old) and according to U.S. Customs and Border Protection:"For U.S. Customs and Border Protection purposes an antique must be over 100 years of age at the time of importation. Antiques classified under heading 9706 in the Harmonized Tariff Schedule (HTS)are duty-free, provided the importer has proof of the goods´age (i.e. the year of manufacture).
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how do you pack?
in several years of international trade we have obtained a great experience in packing. we always use bubble foil, double boxing, styrofoam chips and robust cardboard boxes as necessary. larger items are shipped in pallet boxes or wooden crates. here you find two picture galleries which illustrate the packing of a wooden deer statue and a pair of wooden carved wall plaques.

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  • wall_plaques0fb
  • wall_plaques1fb
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is my shipping insured?
all shipments are insured. in case of a damage or loss we refund the money to the customer or will repair the item at our expense. in case of damages caused by the shipper the customer may be asked to claim the damage to his local postal service.
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how do you describe your items?
we are experienced with antiques, but are not professional appraisers. we always try to describe condition, repairs or restorations as accurate as possible. if we state an age in our description, it is correct to the best of our knowledge. please consider that most antiques will show some wear as they are old and have been used. in some instances there might be prior repairs that we are not aware of.
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do you have a return policy?
in case you decide that you do not want the item that you have purchased, you have 10 working days from the time that you received it to notify us of your decision.
items must be returned in the same state in which they were sent. refund will be granted immediately after the return of the item. in any case the customer bears the costs for the reshipment.
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where can i visit you?
our showroom with over 10.000 sq ft is located nearby Ulm in south germany. you are welcome to visit us there. we advise customers to phone and check if the showroom is open before setting out on a journey. if desired we`ll send you a journey description with map. we also will help you to find hotel rooms if needed.
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may i inspect the item in advance?
it would give us a great pleasure to welcome you at our warehouse and show you our inventory. we advise customers to phone and check if the showroom is open before setting out on a journey. if desired we`ll send you a journey description with map. we also will help you to find hotel rooms if needed.
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are your items original antiques or reproductions?
we only sell original antique or vintage items and always specify the age as accurate as possible. we guarantee for the authenticity of all items we sell. we do not sell reproductions.
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